Refund Policy

Last updated October 24, 2026

The short versionLike most digital downloads, memberships aren't refundable. Try the free version first. If you were charged by mistake, such as buying more than once, we refund the extra charges. Cancel any time on Ko-fi and you keep what you have.

Try before you pay

The free version is the same app with a daily scan limit. Please use it first to make sure D2Oculus runs well on your PC and with your games.

Digital purchases aren't refundable

D2Oculus memberships give you instant access to digital software and a license key, so payments are non-refundable, the same as most games and digital downloads.

Mistakes we always fix

Bought more than once by accident: we refund the extra purchases and deactivate the extra keys.
Charged after you cancelled, or charged twice: we refund the charge that shouldn't have happened.

Anything else

Something went wrong that isn't covered here? Ask. We look at every request fairly, even though refunds aren't guaranteed.

Cancelling

You can cancel your Nightmare or Hell membership any time from your Ko-fi account. You won't be charged again, and every version you already have stays unlocked forever. Cancelling doesn't refund the current month.

How to ask

Message us in the D2Oculus Discord with the email address on your Ko-fi account and what happened. Refunds go back through Ko-fi to your original payment method; how long that takes depends on your bank or PayPal. When a payment is refunded, its license key is deactivated.

Chargebacks

Please talk to us before filing a chargeback; it's faster for you. A charged-back payment deactivates the license key.

Your legal rights

Nothing here takes away any refund rights you have under the consumer laws where you live.

Also see: Terms · Privacy. Questions? Ask in the D2Oculus Discord.